Quality policy

If we were to define ShBarcelona, it would be described as a conglomerate of professionals of different disciplines and backgrounds that all form part of an exciting business project, started in the year 2000.

Since the beginning, we have dedicated ourselves to accommodating people in various types of accommodations such as rental homes, and year after year we have compiled an extensive offering of flats and apartments, many of which are beautifully furnished and located in the best neighborhoods in Barcelona. We are a part of Apartur and are accredited by “Habitatges d’Ús Turístic” (HUTS). We also belong to the Colegio Oficial de Agentes de la Propiedad Inmobiliaria and the Administradores de Fincas. All of these institutions value our management and hard work. In addition, we employ a variety of accredited professionals in the real estate sphere, from property sales to real estate purchases.

With rigor and transparency, we work to constantly optimize our rental and sale processes and guarantee a high quality of service. We have gained the trust of some of the most prestigious entities, companies, business schools and universities both nationally and internationally. The goal of our quality-policy group is to consolidate this reality by continually improving our framework, which we have done through our implementation of a Sistema de Gestión de la Calidad (Quality Management System) based in UNE-EN ISO 9001 guidelines.

At ShBarcelona, we promise to:

• Comply with all legal requirements, as well as all the requirements to which the company subscribes
  
  
• Commit ourselves to continual improvement to guarantee the highest level of quality in all the services we provide
  
  
• Satisfy the real needs of our clients and others interested
  
  
• Assure the continual training and improvement of all the personnel in our company
  
  
• Involve staff in the organization of the management system and in the company’s continual improvement

Through the development of these actions, ShBarcelona is committed to the continued development of its Quality Management System.

In this way, and to assure that the Quality Policy is followed, this presidency is committing to defining quality objectives in line with the policy and to periodically review the system in place to guarantee its efficiency.

Eduard Itoiz
Presidente del Grupo Sh
Octubre 2018